Microsoft Support

Hi, thanks for visiting Skype! I'm Cinderella J..

1:07 am

I do hope you are doing well out there today, how may I assist you?

1:07 am

i was forced out of my skype account, in a rude way, and told I must update. I went and followed your lik and downloaded the version YOU selected when I clicked. Then, After installing, I was again forced out, claiming again the version was outdated

1:09 am

therefore, I just wasted my time, since it became clear you do not have any working version you accept for my system

1:09 am

therefore I want my money back, and a written apology from you, for this obnxious actions

1:10 am

at minimum, you could have warned

1:10 am

I am sorry for the inconvenience this has caused you Pedro. And nothing to worry as I am here to check it for you. By the way, this is your reference number for this chat session - SR 1391247271. Use this if you need to contact us back with the same issue.

1:11 am

And If incase we get disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.

https://partner.support.services.microsoft.com/en-us/contact/chat/51/?visitId=206b1237-6b9a-4f1b-a13b-3ffc7c613041&rejoin=true&unauth=true&hascontext=true

1:11 am

May I also know the OS version of your MAC?

1:11 am

10.6.5

1:11 am

Thank you.

1:11 am

understand you dont want to support old versions

1:12 am

but mine was working fine, without any support

1:12 am

why dont you just let us be, and warn you dont support, instead of rudely kicking us out?

1:12 am

The reason why you received the notification to update is because we are retiring the version you have in MAC. However, due to the agreement we have with Apple, Skype users are require to update their OS as well in order to use the Skype application. The System requirement for MAC OS is 10.9 or higher

1:14 am

well I dont have any agreement of such kind with you, and neither do I have it with apple, when you took my money, and when apple took my money

1:15 am

so whatever you do, , deciding not to support any longer some older version

1:15 am

is perfectly legitimate

1:15 am

but to lock us out, rudely, without even some advance warming, while you just accepted my money, is certainly not legitimate

1:16 am

My last aquisition of skype credit was 11 May, barely 2 months ago

1:17 am

no one is going to convince me you did not have it planned already by then

1:17 am

As a user of Skype, you agree to the terms of Use of Skype as well that you will need to update your Software in order to use Skype.

https://www.microsoft.com/en-us/servicesagreement/#

1:18 am

so this is not good faith

1:18 am

For your refund request, may I please have your Skype name so I can check.

1:18 am

pfaxxx

1:18 am

Since we need access to your account, I am going to email you a code as part of the verification process. Once you receive it, please post the code here.

1:18 am

Code sent!

1:18 am

918394.

1:19 am

Thanks. Your account was successfully verified.

1:19 am

Just to make sure, you are requesting to get a refund for your purchase last June?

1:20 am

I am obviously requesting a full refund of all money left on my account, since you do not allow me to use it

1:20 am

since to update to what you want, I would have to be forced to buy a new computer and new software, worthed of several thousands of dollars

1:21 am

that is utmost ridiculous requirement I have ever heard

1:21 am

so that would be, from my last check, 23$87

1:22 am

I fully understand however it is our agreement with Apple in order for Skype to work with MAC Devices. You can still usethe Skype Credits by using other devices. But nothing to worry as I will be refunding your Skype Credit now.

1:22 am

Please stay on chat as I refund it

1:22 am

Ive successfully processed your request.

1:23 am

Please be advised that it normally takes 5-10 business days for the amount to reflect back on your account. If it takes more than this time frame, please contact your financial institution.

1:23 am

Just a heads up, you'll get a confirmation email regarding this.

1:23 am

well, I aporeciate you are doing your job

1:23 am

appreciate

1:23 am

No problem

1:23 am

Hopefully I have provided you enough information about the case.

1:23 am

but let me make it clear it is not legetimate to force out clients

1:23 am

based on third part agreements

1:24 am

whose obvious only purpose is to force abusively consumers to buy more apple products

1:24 am

and the fact that you claim it is included in skype terms, let me point out that no corporation has the right to abuse clients, no matter what they write in their terms

1:25 am

and furthermore, it is a direct violation of european union laws

1:26 am

so I would advise skype to prepare for some class action by potential millions users really pissed off

1:26 am

You can check our Terms of use as it is included.

b. Sometimes you’ll need software updates to keep using the Services. We may automatically check your version of the software and download software updates or configuration changes. You may also be required to update the software to continue using the Services. Such updates are subject to these Terms unless other terms accompany the updates, in which case, those other terms apply. Microsoft isn’t obligated to make any updates available and we don’t guarantee that we will support the version of the system for which you licensed the software.

1:27 am

I will have the concerns forwarded to our engineers for future developments. Also ensuring that our management is aware of your contact with us today.

1:27 am

Thanks again, and it's been pleasure assisting your today. Have a great day!

1:27 am

Your Skype agent Cinderella J. has ended your chat session. Thanks for visiting Skype Support.

1:27 am

Chat has ended.

1:27 am

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